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The Hong Kong Immigration Department – What an Efficient Organisation They Really Are!

July 11th, 2012

Posted by / in Long Stay & PR, Musing / 11 responses


It’s not often that I am required to physically present myself at the Hong Kong Immigration Department these days. My staff usually take care of the administrative aspects of the Hong Kong Visa Centre case load and I have not been in to see the operations of the HKID myself for a couple of years now (at least).

If a particular case calls for a personal interview of an applicant by the HKID, then I always accompany the client; but mostly these interviews, rare as they are, occur on floors not often visited by the hoi polloi so I never get to see what’s really happening around the place.

So when my daughter, Sayana, arrived here with me earlier this week to spend some time having fun with her Hong Kong mates, I jumped at the opportunity to go along with her to Immigration Tower to experience how she had her HKID card issued to her.

What a surprise. I can say that the process was really very good – for a routine administrative exercise. Waiting was kept to a minimum, the staff were friendly and obviously enjoyed their work. We were in an out in about 40 minutes and there didn’t seem to be too many numbers ahead of ours at any stage in the process.

And we were just walk in punters, pitching up without an appointment.

So if you’re going through the process of issuing your Permanent Identity Card for the first time, this is what you can expect to encounter:

1 – Report to Reception – hand in your completed application form. The lady will smile at you as though this is the first time she has ever done this process before and just can’t wait to get started.

2 – Receive a Number – sit and wait for about 15 minutes. Then be directed to a booth where another nice lady will make ready to take your photo and fingerprint. If you’re with your offspring accompanying her through the formalities she will smile incessently at you both and make respectful comments about how you look alike and how well you look for your age.

3 – Go & Wait for Interview – until your number is called again. Not too crowded and only 4 people ahead of us in the line. 10 minutes all up.

4 – Meet the Immigration Officer – in the flesh, real life.  Quick scan through the passports to ensure eligibility is maintained, print out of the temporary ID along with complementary photocopy provided as part of the service (“just in case you lose it”) and that was that.

I’ve done lots of personal immigration stuff in Australia before and I can honestly say Hong Kong beats my adopted country hands down when it comes to customer service, value for money and efficiency of process. While Australia merely talks of an improved service experience for Australian Immigration service-users, Hong Kong is already delivering it day in, day out.

Good stuff guys. You should be applauded. Keep up the great work.

More Stuff for Further Info

The twists and turns of an unusual Hong Kong permanent residency application

Do immigration consultants add any value to the Hong Kong visa process?

The Visa Geeza on RTHK Radio Three


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The Hong Kong Visa Geeza (a.k.a Stephen Barnes) is a co-founder of the Hong Kong Visa Centre and author of the Hong Kong Visa Handbook. A law graduate of the London School of Economics, Stephen has been practicing Hong Kong immigration since 1993 and is widely acknowledged as the leading authority on business immigration matters here for the last 24 years.

  • Jamie

    9 Nov 2022 pm30 8:28pm

    Hi there, I’m about to apply for my HK PR but wanted to ask does the whole immigration officer interview still take place nowadays? If so at what point during the application process does this take place as I’ll be submitting my application online?

    • The Visa Geeza

      23 Nov 2022 pm30 2:52pm

      At stage 2 of the process. It’s not really an interview. It’s a meeting before an ImmD officer who ensures the applicant (you) is the person detailed in the copy documents which formed the basis of the initial assessment. Once you get to stage 2 you’re effectively approved after stage 1

  • Gupta Arun kumar

    2 Apr 2017 pm30 8:41pm

    Looking for Long time stay iHK card having own company since 2000 having own residential property at Discover Bay
    Desires to stay more than 60 days on regular basis each year please advice how to get
    I am living in singapore on EP pass
    Having also own company in singapore also

    • The Visa Geeza

      13 Apr 2017 am30 9:51am

      Residential property ownership in HK doesn’t add anything to your visa options I’m afraid. If your company is actively trading, has a properly set up office and is employing Hong Kong locals there may be the possibility of an employment or entrepreneur visa.


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